Bridgestone Europe
EMEA Service Owner for Consumer, Retail and Web – Based in Zaventem, BE Responsible for: Service Quality – Prime customer contact for all services-related enquiries and issues – Service escalation point – Define SLAs with the customer – Define functional service requirements – Manage the Functional service providers service delivery – Identify opportunities for operational
ING Belgium
ING Belgium (Based in Brussels, Belgium) Project 1 type: IT Service Management Environment: Infrastructure Services for external clients. Responsibilities Information to Follow Achievements Information to Follow Project 2 type: Internal Service Delivery Management Environment: Application sourcing for financial reporting, Risk, HR, Lending, Lease, and other entities within the international ING group. Accountable for the
Verizon Business
Aligning the IT organization of Verizon to support a large national government IT outsourcing project. Ensuring that Verizon as an outsource partner can integrate in the overall IT infrastructure of the customer. Preparing a phased support outsourcing plan with multiple partners where Verizon would gradually take over the customer’s service desk and temporarily outsourcing that
FedICT – Federal ICT (Belgium)
Hired as part of Verizon Business, we developed processes to align their IT organization to match the IT organization of FedICT. Ensuring that Verizon as an outsource partner can integrate in the overall IT infrastructure of the customer. Preparing a phased support outsourcing plan with multiple partners where Verizon would gradually take over the customer’s