EMEA Service Owner for Consumer, Retail and Web – Based in Zaventem, BE Responsible for: Service Quality – Prime customer contact for all services-related enquiries and issues – Service escalation point – Define SLAs with the customer – Define functional service requirements – Manage the Functional service providers service delivery – Identify opportunities for operational

ING Belgium (Based in Brussels, Belgium) Project 1 type: IT Service Management Environment: Infrastructure Services for external clients. Responsibilities Information to Follow Achievements Information to Follow   Project 2 type: Internal Service Delivery Management Environment: Application sourcing for financial reporting, Risk, HR, Lending, Lease, and other entities within the international ING group. Accountable for the

Aligning the IT organization of Verizon to support a large national government IT outsourcing project. Ensuring that Verizon as an outsource partner can integrate in the overall IT infrastructure of the customer. Preparing a phased support outsourcing plan with multiple partners where Verizon would gradually take over the customer’s service desk and temporarily outsourcing that